Protection of E-commerce Consumers’ Rights and Interests

Ronggang Zhang () and Xiayuan Gao
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Ronggang Zhang: Northwest University of Political Science and Law
Xiayuan Gao: School of Business, Northwest University of Political Science and Law

Chapter 18 in Handbook of E-commerce in China, 2025, pp 317-346 from Springer

Abstract: Abstract This chapter first introduces the concepts and characteristics of e-commerce operators and e-commerce platform operators, and then focuses on the obligations that e-commerce operators and e-commerce platform operators need to follow. For e-commerce operators, they are required to comply with obligations such as providing truthful information, delivering as agreed, quality assurance, after-sales service, and issuing certificates; e-commerce platform operators have obligations such as prudent management, transaction security management, self-operated malicious labeling, and multiparty display of search results.

Keywords: E-commerce operators; E-commerce platform operators; Obligation (search for similar items in EconPapers)
Date: 2025
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DOI: 10.1007/978-981-96-7629-3_18

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