Online Dispute Resolution Network in Facilitating E-Commerce

Keon-Hyung Ahn
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Keon-Hyung Ahn: Kyonggi University

Chapter Chapter 9 in Facilitating Digital Trade in ASEAN and East Asia, 2025, pp 241-270 from Springer

Abstract: Abstract This chapter demonstrates the significance of establishing an Online Dispute Resolution mechanism with consumer arbitration in advancing consumer rights and protections for cross-border e-commerce in ASEAN, for which further collaboration is needed amongst member states to harmonise national arbitration laws and create a regional platform.

Date: 2025
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DOI: 10.1007/978-981-96-7913-3_9

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