How Do Emotional Support and Emotional Exhaustion Affect the Relationship Between Incivility and Students’ Subjective Well-Being?

Uyen Phuong Nguyen Le (), Anh Tram Tuong Nguyen, Anh Nguyen, Huynh Van Khanh, Chi Thao Bui and Anh Lan Thuy Nguyen
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Uyen Phuong Nguyen Le: Ho Chi Minh City Open University
Anh Tram Tuong Nguyen: Ho Chi Minh City Open University
Anh Nguyen: Ho Chi Minh City Open University
Huynh Van Khanh: Ho Chi Minh City Open University
Chi Thao Bui: Ho Chi Minh City Open University
Anh Lan Thuy Nguyen: Ho Chi Minh City Open University

A chapter in Disruptive Technology and Business Continuity, 2024, pp 237-248 from Springer

Abstract: Abstract Incivility is increasingly receiving attention because of its increasing frequency, especially in educational environments. It is considered the leading cause of academic ineffectiveness, in addition to affecting the spiritual and psychological values of the individual. With the desire to understand the relationship between incivility and subjective well-being of college students in Vietnam through two mediating effects, including emotional exhaustion and emotional support, this study was conducted. The partial least squares structural equation modeling (PLS-SEM) was used to process the data set of 600 participants to produce specific figures. The results reveal that emotional exhaustion significantly mediates the relationship between incivility and subjective well-being, as does emotional support. However, the non-existence of a relationship between incivility and subjective well-being is a surprising result that emerged from this study, accompanied by arguments, explanations, and suggestions for universities. This study underscores the importance of addressing incivility in educational environments and fostering emotional support to mitigate emotional exhaustion and promote students’ subjective well-being.

Keywords: Emotional exhaustion; Emotional support; Higher students; Incivility; Subjective Well-being (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-97-5452-6_18

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DOI: 10.1007/978-981-97-5452-6_18

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