Managing Intangible Resources on e-Commerce Msme Embracing Digital Era in Surabaya: A Test of Business Adoption as Mediation

Wiliam Santoso, Hadi Kusuma Sunyoto and Petrus Usmanij ()
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Wiliam Santoso: Ciputra University
Hadi Kusuma Sunyoto: Ciputra University
Petrus Usmanij: La Trobe University

A chapter in Entrepreneurship Research, 2023, pp 83-102 from Springer

Abstract: Abstract The hi-technological advancements, particularly in the high-tech sector, are currently experiencing rapid growth across various regions worldwide. The widespread use of mobile phones and the internet has been instrumental in driving these expansions, facilitating faster and more affordable communication exchanges. In Indonesia, the substantial number of internet users has had a profound impact on the proliferation of e-commerce, leading to a significant increase in online transactions. This research focuses on examining the factors that influence the performance of e-commerce in Surabaya, Indonesia, with a specific emphasis on knowledge management, technology readiness, organizational learning capability, and e-business adoption. The study involved 100 respondents, comprising owners or managers. The findings reveal that knowledge management, technology readiness, and organizational learning capability have a substantial influence on e-business adoption. Furthermore, e-business adoption significantly impacts e-business performance.

Keywords: Knowledge management; Technology readiness; Organizational learning capability; e-business adoption; e-business performance (search for similar items in EconPapers)
Date: 2023
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DOI: 10.1007/978-981-99-4452-1_5

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