Emotional Intelligence on Customer Experience in Service Domain

R. S. Mekhala ()
Additional contact information
R. S. Mekhala: Vellore Institute of Technology

Chapter Chapter 8 in Emotional Intelligence Matters, 2024, pp 355-392 from Springer

Abstract: Abstract Emotional intelligence is essential in customer experience because it allows us to engage with clients on a level that is more intimate and personal. It’s additionally about addressing their issues; comprehending their emotions, recognising their sentiments, and ultimately demonstrating that we truly care for them.

Date: 2024
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-99-7727-7_8

Ordering information: This item can be ordered from
http://www.springer.com/9789819977277

DOI: 10.1007/978-981-99-7727-7_8

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().