Evidence from the Hospitality Industry in Vietnam on Emotional Intelligence, Employee Adaptability, and Job Satisfaction

Tran Thi Thuy Anh ()
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Tran Thi Thuy Anh: National University

A chapter in Proceedings of the 4th International Conference on Research in Management and Technovation, 2024, pp 109-118 from Springer

Abstract: Abstract The association among emotional intelligence, employee flexibility, and job satisfaction is examined in this study. in Vietnam's hospitality industry. The research demonstrates that high emotional intelligence positively impacts relationships with colleagues and customers, leading to better customer service and increased job satisfaction. Due to its positive effects on interpersonal interactions and customer service, emotional regulation is crucial for job satisfaction. Partial Least Square-Structural Equation Modeling (Smart PLS 3.2.8) is used to evaluate data from 164 respondents in the Vietnamese hotel business. The study emphasizes the value of emotional intelligence in the hospitality sector and the significance of taking these abilities into account when hiring managers.

Keywords: Emotional intelligence; Regulation of emotion; Employee adaptability; Job satisfaction (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-981-99-8472-5_11

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DOI: 10.1007/978-981-99-8472-5_11

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