Evaluation Metrics

Michael McTear and Marina Ashurkina

Chapter Chapter 8 in Transforming Conversational AI, 2024, pp 169-188 from Springer

Abstract: Abstract The main objective of a conversational system is to facilitate meaningful and satisfying interactions between the system and human users. Determining the extent to which this has been achieved successfully involves evaluating the system’s performance to verify whether it functions as intended and assessing how it has been perceived by end users in terms of usability and usefulness.

Date: 2024
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DOI: 10.1007/979-8-8688-0110-5_8

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