Technology and Research

Parthasarathi Shome
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Parthasarathi Shome: London School of Economics

Chapter 35 in Taxation History, Theory, Law and Administration, 2021, pp 455-471 from Springer

Abstract: Abstract Information and communications technology (ICT) has allowed the transformation of data and information to knowledge that, in turn, has enhanced a tax administration’s operational efficiency and analytical capacity. The rapidity with which tax identification numbers (TIN) have been issued, electronic filing implemented, profiles of hard-to-tax individuals created, processing time reduced and economic ramifications of major tax changes analysed are cases in point. It has resulted in a surge in tax revenues in recent years. Administrations that are slow in using ICT have suffered taxpayer dissatisfaction and higher tax evasion. Risks from ICT use exist and include data security risks and problems with large-scale public procurement. They have to be managed through the sharing of experiences of best practices across jurisdictions. ICT has enhanced the use of modern algorithms in revenue analysis and projections, development and monitoring of key performance indicators, including reduction in compliance costs, improvements in taxpayer segmentation and profiling, containment of tax debt of taxpayers and impact of customer contact on compliance. Analyses have pointed to strategies to enhance compliance of taxes such as income tax, GST or VAT, selective excises and customs. This chapter focuses on the use of ICT in tax analysis and its impact on governance.

Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sptchp:978-3-030-68214-9_35

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DOI: 10.1007/978-3-030-68214-9_35

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