Meeting and Exceeding Employee Expectations

Robert S. Fleming and Michelle Kowalsky
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Robert S. Fleming: Rowan University
Michelle Kowalsky: Delaware County Community College

Chapter 24 in Realizing Organizational Effectiveness, 2024, pp 85-86 from Springer

Abstract: Abstract As important as understanding the general and individual expectations of an organization’s employees is, the real determinant of the many measures and metrics of organizational success is whether or not an organization—and its leaders, managers, and supervisors—actually use that understanding to enhance employee satisfaction, commitment, motivation, empowerment, and retention. The unfortunate reality is that sometimes organizational leaders and managers, while understanding the expectations of their organization’s most important resource—its people—do little to act in response to these expectations.

Date: 2024
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DOI: 10.1007/978-3-031-80516-5_24

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