Introduction

Diwakar Gupta ()
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Diwakar Gupta: The University of Texas at Austin

Chapter Chapter 9 in Healthcare Analytics, 2026, pp 63-75 from Springer

Abstract: Abstract This is the introductory chapter of Part III of the book. It explains customer service models and operations strategy paradigms. It also explains hospital revenue models, especially the DRG-based payment system used for inpatient care in the USA. Finally, it describes regulations that have a direct bearing on hospitals’ ability to realize efficient operations. This chapter may be discussed with the Prime Health Partners short case, which describes the late-start problem linked to pre-op operations. The case comes with data. It helps focus attention on the analysis of root causes of delays and the consequences of various strategies for achieving on-time starts of surgeries.

Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sptchp:978-3-032-24835-0_9

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DOI: 10.1007/978-3-032-24835-0_9

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