How Can Information and Communication Technology Support Knowledge Work

Klaus North and Gita Kumta
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Klaus North: Hochschule RheinMain
Gita Kumta: SVKM’s Narsee Monjee Institute of Management Studies

Chapter 7 in Knowledge Management, 2014, pp 227-249 from Springer

Abstract: Abstract This chapter concentrates on how information and communication technologies associated with the “enterprise 2.0” paradigm can support knowledge work. After analysing the needs of knowledge workers requirements for ICT systems are formulated. The concept of the high performance workplace is introduced and functionalities of advanced ICT systems are explained. The reader also learns about success factors for ICT implementation. The KM Tool presented at the end of the chapter are knowledge taxonomies and maps

Keywords: Business Process; Knowledge Management; Knowledge Worker; Knowledge Management System; Enterprise Social Networking (search for similar items in EconPapers)
Date: 2014
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DOI: 10.1007/978-3-319-03698-4_7

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