Order Fulfillment Along the Supply Chain

Efraim Turban, David King, Jae Kyu Lee, Ting-Peng Liang and Deborrah C. Turban
Additional contact information
Efraim Turban: University of Hawaii
David King: JDA Software
Jae Kyu Lee: Korea Advanced Institute of Science and Technology (KAIST)
Ting-Peng Liang: National Chengchi University
Deborrah C. Turban: Turban Company Inc.

Chapter 12 in Electronic Commerce, 2015, pp 559-594 from Springer

Abstract: Abstract With traditional retailing, customers go to a physical store and purchase items that they then take home. Large quantities are delivered to each store or supermarket; there are not too many delivery destinations. With e-tailing, customers want the goods quickly and to have them shipped to their homes. Deliveries of small quantities need to go to a large number of destinations. Also, items must be available for immediate delivery. Therefore, maintaining an inventory of items becomes critical. Maintaining inventory and shipping products costs money and takes time, which may negate some of the advantages of e-tailing. Let’s see how Amazon.com, the “king” of e-tailing, handles the situation.

Keywords: Supply Chain; Supply Chain Management; Distribution Center; Reverse Logistics; Business Partner (search for similar items in EconPapers)
Date: 2015
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DOI: 10.1007/978-3-319-10091-3_12

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