Processes, Systems, and Models

Dmitry Ivanov, Alexander Tsipoulanidis and Jörn Schönberger
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Dmitry Ivanov: Berlin School of Economics and Law
Alexander Tsipoulanidis: Berlin School of Economics and Law
Jörn Schönberger: Technical University of Dresden

Chapter 3 in Global Supply Chain and Operations Management, 2017, pp 37-67 from Springer

Abstract: Abstract This chapter starts with an introductory case-study from aerospace industry. In the first part, the interrelations between business processes, quantitative models, and information systems are discussed. Next, the role of business process management in operations and supply chains is considered. Subsequently, the effects of management information systems in supply chain and operations management are analysed. In particular, ERP, APS, WMS as well as RFID technologies are considered. In the second part, the terms “planning”, “problem”, and “decision” are clarified. The role of models and modelling in decision-making is discussed. Furthermore, this chapter analyses the crucial role of uncertainty, resilience, and risk management in decision-making. Finally, quantitative methods of decision-making are presented and discussed with regard to their applicability to supply chain and operations management. An E-Supplement provides additional case studies and video streams.

Keywords: Cloud Computing; Business Process; Business Process Management; Business Intelligence; Management Information System (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sptchp:978-3-319-24217-0_3

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DOI: 10.1007/978-3-319-24217-0_3

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