Information and Communication Technologies Supporting the Digital Transformation of Knowledge Work

Klaus North and Gita Kumta
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Klaus North: Wiesbaden Business School, Hochschule RheinMain
Gita Kumta: School of Business Management, SVKM’s Narsee Monj. Inst. of Management Studies

Chapter 7 in Knowledge Management, 2018, pp 243-271 from Springer

Abstract: Abstract This chapter concentrates on how information and communication technologies can support knowledge work. After analysing the needs of knowledge workers requirements for ICT systems are formulated using newer technologies that can capture, analyse and share experience and collaborate without extra human intervention. The concept of the high performance workplace is introduced and functionalities of advanced ICT systems are explained. The reader also learns about success factors for ICT implementation. The KM Tool presented at the end of the chapter are knowledge taxonomies and maps.

Keywords: Knowledge Workers; High Performance Workplace; Enterprise Resource Planning System; Active Information Search; Work Process Knowledge (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sptchp:978-3-319-59978-6_7

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DOI: 10.1007/978-3-319-59978-6_7

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