Competency-Based Fundamentals

Yeming Gong
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Yeming Gong: EMLYON Business School

Chapter 4 in Global Operations Strategy, 2013, pp 101-140 from Springer

Abstract: Abstract This chapter starts with the evolution of operational competencies and presents a competency-based view of global operations strategy. After introducing concepts of global operational competencies, including time, quality, cost, flexibility and value-based competencies, we discuss the roles of competencies in global operations strategy and address approaches to achieving competencies. We use case examples including Toyota, Ryanair Airline, Mass Customization in Starbucks, Quality Excellence in Bosch, Time-based Competency of Zara, Grameen Bank, Kiva Systems and Amazon, and a case Samsung versus Apple Battle to explain competency-based fundamentals.

Keywords: Corporate Social Responsibility; Supply Chain; Vertical Integration; Total Quality Management; Operation Strategy (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sptchp:978-3-642-36708-3_4

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DOI: 10.1007/978-3-642-36708-3_4

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