The Economic Implications of Quality of Service Regulation in a Liberalized Postal Market

Tom Balogh, Richard Moriarty, Paul Smith, Roisin Doherty and Ian Leigh
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Tom Balogh: Postcomm
Richard Moriarty: Postcomm
Paul Smith: Postcomm
Roisin Doherty: Postwatch
Ian Leigh: Postwatch

Chapter Chapter 12 in Progress toward Liberalization of the Postal and Delivery Sector, 2006, pp 193-208 from Springer

Abstract: Abstract The future shape of the quality of service regulation in the UK has received much attention recently as Postcomm, the regulator, develops proposals for a new price control for Royal Mail, the dominant supplier, to apply from April 2006. This includes financial incentives to achieve quality of service performance that meets customers’ needs. Customers are keen that their voices are heard in the development of these proposals, and Postwatch, the statutory consumer council, has been leading efforts to understand what customers want from Royal Mail so new targets take account of customers’ needs. Postcomm’s price control review formally commenced in March 2004 and the control will apply from April 2006. It is proposed to last for four years. This represents the first concerted effort to put in place a quality of service regime for postal services in the UK based on empirical evidence from customers and will be based on customer research by MORI and consultation by both Postwatch and Postcomm.

Keywords: Small Business; Financial Incentive; Service Performance; Service Regulation; Price Control (search for similar items in EconPapers)
Date: 2006
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Persistent link: https://EconPapers.repec.org/RePEc:spr:topchp:978-0-387-29744-6_12

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DOI: 10.1007/978-0-387-29744-6_12

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