Challenges of Regulating Quality of Service in the Postal Industry

Henrik Ballebye Okholm, Bruno Basalisco (), Anna Möller Boivie and Jimmy Gårdebrink
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Henrik Ballebye Okholm: Copenhagen Economics
Bruno Basalisco: Copenhagen Economics
Anna Möller Boivie: Copenhagen Economics
Jimmy Gårdebrink: Copenhagen Economics

A chapter in New Business and Regulatory Strategies in the Postal Sector, 2018, pp 29-43 from Springer

Abstract: Abstract Quality of service (QoS) is one of several regulatory objectives that authorities oversee. The EU Postal Directive, on the issue states: “Member States shall ensure that quality of service standards are set and published in relation to universal service in order to guarantee a postal service of good quality”. Subsidiarity is key, since the specification of domestic QoS regulation is left to individual countries.

Date: 2018
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DOI: 10.1007/978-3-030-02937-1_3

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