(Un)Locking Parcel Lockers

Til Rozman ()
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Til Rozman: Agency for Communication Networks and Services of the Republic of Slovenia and University of Ljubljana

A chapter in The Changing Postal Environment, 2020, pp 281-292 from Springer

Abstract: Abstract Because of the development of the parcel business, innovative last-mile delivery solutions are growing in importance. Missed home delivery attempts are costly for parcel delivery service providers and inconvenient for the addressees. Parcel lockers for depositing and collecting parcels and small packages seem to be a possible solution. From the perspective of the postal operators, lockers reduce costs of delivery due to the higher hit rate and shared delivery costs for parcels that are dropped off simultaneously at the same location (Zurel et al. 2018). From the perspective of the addressees, assuming lockers are always accessible, the cost of collecting parcels from the parcel lockers are probably in the average lower compared to the situation where the addressees collect parcels at the post office or a pickup/parcel shop where parcels were delivered due to missed home delivery. In addition, delivering to and collecting from the parcel lockers can significantly reduce environmental pollution and traffic congestions (ibidem).

Date: 2020
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DOI: 10.1007/978-3-030-34532-7_21

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