Postal Services: Quo Vadis?

John Hearn
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John Hearn: Formerly ComReg and vice-chair CERP

A chapter in The Changing Postal Environment, 2020, pp 23-38 from Springer

Abstract: Abstract This paper examines the dramatic changes that postal services and postal service providers worldwide have undergone over the last 50 years..Different responses to the changes demanded by the users of postal services and policy makers and the emergence of competing services, particularly those driven by electronic communication, are noteworthy. No longer is the scope of postal service providers’ activities homogeneous. Quo Vadis? Is there a role for government in the provision of postal services in the future? And what will those services look like? Will there be vertical or horizontal diversification or both? The paper assesses what changes the future may hold.

Date: 2020
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DOI: 10.1007/978-3-030-34532-7_3

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