Covid-19 and Swiss Post: Volume Developments and the Economic Value of Postal Service, in the Pandemic and Beyond

Felix Gottschalk () and Alexandra Lehmann
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Felix Gottschalk: Swiss Post
Alexandra Lehmann: Swiss Post

Chapter Chapter 14 in The Postal and Delivery Contribution in Hard Times, 2023, pp 207-222 from Springer

Abstract: Abstract There is no need to apply scientific approaches to see that the Covid-19 pandemic had a substantial impact on the postal industry. For perhaps the first time, mail order was given a new role as part of a necessary basic service that was no longer just the luxury of internet-savvy sections of the population. In the course of the pandemic, Postal Service Providers in general, and Universal Service Providers in particular, played a crucial role in ensuring the supply of the population with goods of all kinds that they normally purchased in traditional bricks-and-mortar stores. The growth rates of e-commerce – and correspondingly of parcel volumes – in 2020 were as high as in several normal years combined, in a market that had already been growing strongly for some time. By contrast, mail, the classical postal product, received no comparable attention, and the quantities fell more sharply than in previous years, which had already been marked by a sharp decline.

Date: 2023
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DOI: 10.1007/978-3-031-11413-7_14

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