Benchmarking the Impact of COVID-19 on Postal Operations to Determine If They Are Temporary or Structural

Margaret Cigno () and Cassie D’Souza ()
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Margaret Cigno: U.S. Postal Regulatory Commission
Cassie D’Souza: U.S. Postal Regulatory Commission

A chapter in Service Challenges, Business Opportunities, and Regulatory Responses in the Postal Sector, 2024, pp 237-254 from Springer

Abstract: Abstract This chapter investigates the impact of the pandemic on postal operations, with a specific focus on mail volume, revenue, and expenses. Through a series of benchmarking exercises and comparisons with that of the Great Recession in 2008–2009 and with macroeconomic data on gross domestic product (GDP), employment, and retail sales, this chapter explores whether the pandemic led to temporal or structural changes in postal operations. The findings from this analysis shed light on the nature of the impact and provide valuable insights into the transformation experienced by the postal service during the pandemic.

Keywords: Pandemic; Postal operations; Great Recession; Comparison; Mail volume (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:topchp:978-3-031-65599-9_16

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DOI: 10.1007/978-3-031-65599-9_16

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