The Shape of Postal Inefficiency

Margaret M. Cigno, John P. Klingenberg and Edward S. Pearsall ()
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Margaret M. Cigno: United States Postal Regulatory Commission
John P. Klingenberg: United States Postal Regulatory Commission
Edward S. Pearsall: Independent Consultant

A chapter in The Future of the Postal Sector in a Digital World, 2016, pp 169-189 from Springer

Abstract: Abstract Recent large declines in mail volumes have increased the intensity of many posts’ efforts to control costs by identifying and eliminating inefficiency. However, it is often difficult to identify the scope of inefficiency in postal operations, let alone determine the causes. In this chapter, we describe and apply a new method for estimating the probability density function (PDF) of inefficiency within a large sample of similar postal operations. This should assist postal operators in identifying what operations are the most inefficient and where efforts to improve efficiency should be concentrated.

Keywords: Probability Density Function; Data Envelopment Analysis; Stochastic Frontier; Efficient Frontier; Delivery Unit (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:spr:topchp:978-3-319-24454-9_12

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DOI: 10.1007/978-3-319-24454-9_12

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