Implications of Recent Developments in e-Commerce for Universal Service Providers and the USO

John Hearn ()
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John Hearn: ComReg

A chapter in The Future of the Postal Sector in a Digital World, 2016, pp 43-58 from Springer

Abstract: Abstract The purpose of this chapter is to identify how Universal Service Providers (USPs) have been impacted by recent developments in e-commerce and to assess the implications for the universal service they are currently obligated to provide (the USO). Section 2 analyses how e-commerce has evolved over the last few years. The delivery conundrum and the problems of returns are examined in Sect. 3. Section 4 examines how selected USPs have responded to these issues and the implications for the USO. Conclusions are set out in Sect. 5.

Keywords: Home Delivery; Online Channel; Delivery Option; Postal Directive; Online Sale (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:spr:topchp:978-3-319-24454-9_4

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DOI: 10.1007/978-3-319-24454-9_4

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