How E-commerce Is Shaping a New Consumer-Focused Regulatory Framework for the European Parcel Delivery Market

Virginie Alloo ()
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Virginie Alloo: Cullen International

A chapter in The Contribution of the Postal and Delivery Sector, 2018, pp 145-159 from Springer

Abstract: Abstract Changing communication behavior has led postal operators to take advantage of new parcel delivery opportunities stemming from the growing e-commerce market. Until fairly recently, the parcel delivery sector was essentially a Business to Business (B2B) market, unregulated and left largely to pure parcel operators like UPS or Fedex. By contrast, the new e-commerce delivery market is mainly Business to Consumers (B2C) and as a result attracts regulatory attention, in particular the consumer protection rules applying throughout the European Union (EU).

Keywords: Parcel Delivery; Consumer Protection Rules; Universal Service Provider (USPs); Terminal Dues; Postal Services Directive (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:spr:topchp:978-3-319-70672-6_11

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DOI: 10.1007/978-3-319-70672-6_11

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