Design Thinking for Digital Transformation: Reconciling Theory and Practice

Carolin Marx ()
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Carolin Marx: Hasso Plattner Institute, University of Potsdam

A chapter in Design Thinking Research, 2022, pp 57-77 from Springer

Abstract: Abstract While scholars have made valuable steps towards claiming legitimacy for deploying Design Thinking in organizations, the underlying practices, effects, and links between Design Thinking and Digital Transformation still seem an underexplored area. This conceptual study aims to shed light on how Design Thinking can contribute to an organization’s Digital Transformation by linking explicit Design Thinking elements to dimensions of Digital Transformation and investigating the role Dynamic Capabilities might play within this effect nexus. In particular, this study proposes three modes of design-enabled Digital Transformation and integrates theoretical with practical perspectives in a conceptual framework. The holistic nature of the framework, including the variety of possible combinations, permits a nuanced investigation of specific, context-dependent cause–effect relationships. This can be used by researchers as a foundation for deriving and testing hypotheses on specific contributions Design Thinking can make to Digital Transformation and by practitioners to analyze, communicate, and manage how they utilize Design Thinking for Digital Transformation.

Keywords: Design thinking; Digital transformation; Dynamic capabilities; Continuous change; Holistic; Integrative framework (search for similar items in EconPapers)
Date: 2022
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DOI: 10.1007/978-3-031-09297-8_4

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