An Exploration of Agile Governance in Rwandan Public Service Delivery

Reem Abou Refaie (), Lena Mayer, Karen Schmieden (), Hanadi Traifeh and Christoph Meinel ()
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Reem Abou Refaie: HPI School of Design Thinking, Hasso Plattner Institute for Digital Engineering
Lena Mayer: HPI School of Design Thinking, Hasso Plattner Institute for Digital Engineering
Karen Schmieden: HPI School of Design Thinking, Hasso Plattner Institute for Digital Engineering
Hanadi Traifeh: HPI School of Design Thinking, Hasso Plattner Institute for Digital Engineering
Christoph Meinel: HPI School of Design Thinking, Hasso Plattner Institute for Digital Engineering

A chapter in Design Thinking Research, 2023, pp 77-89 from Springer

Abstract: Abstract While derived from software engineering, “agile” as a concept has become increasingly sought-after among public sector organizations in the last decade as the means to becoming more responsive, flexible, adaptive, and rapid in their behavior. However, there is a limited understanding of what it means to be agile in the public organization context. How do public sector organizations change when agile approaches are introduced. This chapter contributes to the literature by exploring the practitioners’ understanding and approach to agile governance and identifies the knowledge gaps facing their applications and practices. To carry out our investigation, we conducted in-depth semi-structured interviews (n = 14) with public service providers from Rwanda’s “one-stop shop” platform, where agile methods are used in the development of digital public services.

Date: 2023
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DOI: 10.1007/978-3-031-36103-6_4

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