Empathy via Design Thinking: Creation of Sense and Knowledge

Eva Köppen () and Christoph Meinel ()
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Eva Köppen: Hasso Plattner Institute for Software Systems Engineering
Christoph Meinel: Hasso Plattner Institute for Software Systems Engineering

A chapter in Design Thinking Research, 2015, pp 15-28 from Springer

Abstract: Abstract A growing demand to be empathic can be witnessed in organization studies and management advice literature. This requirement does not only focus on the leadership anymore, but rather on the whole staff. Design Thinking has ultimately provided methods and techniques for fostering empathy in teamwork settings. From these developments two questions arise that shall be addressed by this article: How could empathy have become one of the most important things for the economy today? And second: Does Design Thinking indeed deliver useful empathy-techniques that will help employees in their daily routine? For this study we used a documentary analysis approach. The results show that empathy in organizations is a creator of sense and knowledge, but misconceptions of it may also lead to unintentional costs for employees.

Keywords: Emotional Contagion; Perspective Taking; Design Thinking; Burnout Syndrome; Thick Concept (search for similar items in EconPapers)
Date: 2015
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DOI: 10.1007/978-3-319-06823-7_2

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