Case Studies on End-User Engagement and Prototyping during Software Development

Franziska Dobrigkeit (), Sebastian Meyer and Matthias Uflacker
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Franziska Dobrigkeit: Hasso Plattner Institute for Software Systems Engineering
Sebastian Meyer: Hasso Plattner Institute for Software Systems Engineering
Matthias Uflacker: Hasso Plattner Institute for Software Systems Engineering

A chapter in Design Thinking Research, 2016, pp 183-213 from Springer

Abstract: Abstract Today software reaches into almost every aspect of our lives, with mobile devices and their apps a major source of our everyday software experience. This trend has shifted our expectations toward a more user-friendly, intuitive and easy to use user experience. Thus appealing user interfaces and an excellent usability become key to successful software products and services. However, great usability and user experience are not easy to develop, because system engineers traditionally design solutions without involving end users. On the other hand, current research suggests the involvement of end users in software development and the constant incorporation of testing and feedback to provide high-quality software and satisfying usability. Based on these facts, and with a rising awareness for user experience, companies are incorporating user-centered approaches, such as Design Thinking, which involve end users and other stakeholders in the development process. Most of these user-centered approaches are strongly based on early research and validation with end users and prototypes with different levels of fidelity. This chapter provides a look into the development process of three major software companies and presents an overview of their current practices concerning end-user involvement and prototyping.

Keywords: Design thinking; User-centered design; Prototyping; Software engineering; Agile development (search for similar items in EconPapers)
Date: 2016
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DOI: 10.1007/978-3-319-40382-3_12

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