IT Balanced Scorecard as a Significant Component of Competitive and Modern Company

Joanna Swierk and Magdalena Mulawa
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Joanna Swierk: Maria Curie Sklodowska University, Poland
Magdalena Mulawa: Maria Curie Sklodowska University, Poland

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Abstract: The Balanced Scorecard (BSC) originated by Kaplan and Norton is known as a strategy performance management tool. The most significant role of the BSC is ability to translate corporate strategy and mission into measurable and tangible objectives, focusing on the most meaningful measures. It is a popular management system which is used to clarify the organizations’ strategy, vision and translate them into action. Therefore it enables executives to accomplish their strategy in effective way. The traditional BSC has evolved since its developing to a full strategic management system. In 1997 is was adopted by Van Grembergen and Van Bruggen for a use by a corporate IT department. They proposed modification of traditional BSC, creating the IT Balanced Scorecard (IT BSC) consisting of four new perspectives: Corporate Contribution, Customer (User) Orientation, Operational Excellence, Future Orientation. The paper will present the idea of IT BSC, its history, the stages of development, current drivers and use of today’s IT BSC. The main aim of this article will be the verification of the hypothesis that IT BSC is important component of modern organization. As a result of the analyses of this issue, authors will try to show the meaning of this tool in the nearest future.

Keywords: balanced scorecard; IT; company (search for similar items in EconPapers)
Date: 2014
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