Supply Chain Competitiveness With The Perspective Of Service Performance Between Supply Chain Actors: A Theoretical Model

Umer Mukhtar
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Umer Mukhtar: University of Management and Technology, Pakistan

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Abstract: Supply Chain Competitiveness is the capability of supply chain to deliver value to the customer for the sake of competitive advantage. Supply Chain competitiveness is the current issue of interest because now supply chains compete rather than firms. A proposed theoretical model is build upon literature and integrating theories of value chain, network theory, customer value theory, and expectancy disconfirmation paradigm theory to explain the phenomenon of supply chain competitiveness with the perspective of service performance. It is conceived that service performance between supply chain actors including functions of focal firm would result into supply chain competitiveness and ultimately competitive advantage in the market.

Keywords: supply chain competitiveness; service performance in supply chain; service quality in supply chain; competitive advantage by supply chain; networks and supply chain; customer value; value supply chain; value chain (search for similar items in EconPapers)
Date: 2015
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