The Framework of Quality Measurement

Grzegorz Grela
Additional contact information
Grzegorz Grela: Maria Curie Sklodowska University, Poland

from ToKnowPress

Abstract: The paper describes general determinants of quality measurement. There are discussed four assumptions that have been formulated to develop the framework of quality measurement. The assumptions are: 1. Quality is the degree to which a set of inherent characteristics fulfils requirements. 2. Requirements and inherent characteristics create finite sets. 3. Requirements may have both different importance and different values depending on who formulates them. 4. Requirements do not have to be constant in time. The article contains the framework of quality measurement based on above four assumptions. There are proposed notation on the quality measurement on booth synthetic and the analytical level. It also contains examples of selected distance metrics in m-dimensional space as well as examples of selected aggregate functions that may be used in quality measurement on synthetic level.

Keywords: quality measurement; quality management; TQM (search for similar items in EconPapers)
Date: 2015
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.toknowpress.net/ISBN/978-961-6914-13-0/papers/ML15-430.pdf full text (application/pdf)
http://www.toknowpress.net/ISBN/978-961-6914-13-0/MakeLearn2015.pdf Conference Programme (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:tkp:mklp15:2051

Access Statistics for this chapter

More chapters in Managing Intellectual Capital and Innovation for Sustainable and Inclusive Society: Managing Intellectual Capital and Innovation; Proceedings of the MakeLearn and TIIM Joint International Conference 2015 from ToKnowPress
Bibliographic data for series maintained by Maks Jezovnik ().