Designing Knowledge Management System in a Social Enterprise

Wasinee Noonpakdee and Acharaphun Phothichai
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Wasinee Noonpakdee: Thammasat University, Thailand
Acharaphun Phothichai: Thammasat University, Thailand

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Abstract: Knowledge management systems have been employed in many organizations to manage information and knowledge effectively in order to obtain sustainable competitive advantages. This research aims to design knowledge management system for a social enterprise in Thailand. An in-depth Interview is conducted to understand the characteristics of social enterprise and the critical issues related to knowledge management in the organization. The significant knowledge and user requirements are explored. According to the result, knowledge management application consists of four main features: 1) Knowledge Management Module/Content Management System 2) Community of Practice system, 3) Learning Management System, and 4) Analytics and Virtualization. The framework for knowledge management system is proposed to be a guideline for implementing a knowledge management system in the social enterprise.

Keywords: knowledge management system; knowledge management; system design; social enterprise (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:tkp:mklp15:509-514

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