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Fast Response on Layers at Quality Issues as Part of Quality Management System in Automotive Manufacturing

Ion Cristian Braga, Diana Rusu, Razvan Udroiu and Anisor Nedelcu
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Ion Cristian Braga: Transilvania University of Brasov, Romania
Diana Rusu: Technical University of Cluj-Napoca, Romania
Razvan Udroiu: Transilvania University of Brasov, Romania
Anisor Nedelcu: Transilvania University of Brasov, Romania

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Abstract: Today, the automotive market increased a lot its innovation of complex devices that are now included in the most of the car models. On the other hand, the car makers request to their suppliers to improve the quality level and to decrease the number of defects, the target being “zero defects”. Without a fast response on issues in the manufacturing processes of the automotive parts is almost impossible to reach the car makers requirements in terms of quality, cost, and quantity. This paper presents a new tool to be used as a part of quality management system in automotive manufacturing, Fast Response on Layers at Quality Issues (FRLQI) in order to become a part of organizational culture and to support management from top to down in daily improvements of the processes, but also the people development. The aim of the paper is to present a kit of instruments and methods to be used in implementing this new concept in automotive manufacturing organizations. A case study presents the analysis of the data concerning the implementation of fast response in an automotive Mechatronic device manufacturer, with three different methods: first method used was based on general knowledge of fast response tools, the second method took into consideration more details regarding problemsolving, but the same approach in terms of fast response, while the third one, FRLQI, has developed a fast response in a structure of layers in the same time to redesign of the problem-solving instruments, on layers too.

Keywords: quality management; fast response; operational management; problem-solving; coaching; improvements (search for similar items in EconPapers)
Date: 2016
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