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Critical Incidents of Growth in Nordic E-Health Service Start-Ups

Martti Saarela, Daniel Örtqvist, Anna-Mari Simunaniemi and Matti Muhos
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Martti Saarela: University of Oulu, Finland
Daniel Örtqvist: University of Luleå, Sweden
Anna-Mari Simunaniemi: University of Oulu, Finland
Matti Muhos: University of Oulu, Finland

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Abstract: Technological development and digitalisation can revolutionise healthcare delivery and provide new business opportunities for innovative start-ups. Start-up businesses in the healthcare service sector are a promising source of new employment and innovations. The start-up stage is the most critical period for the survival of a business, as decisions made during the early stages have a definitive influence on success. This study seeks to clarify the early development of eHealth service start-ups. To summarise the research problem, the authors ask the following question: What are the critical incidents related to the early development of eHealth service start-ups? The units of analysis in this study are 14 Nordic eHealth service start-ups located in Sweden and Finland. The Critical Incident Technique (CIT) and semi-structured interviews were applied for data collection. The results are of interest to the public sector, which plays an essential role in healthcare as a service producer, but also as a creator of the business conditions of and opportunities for small businesses. EHealth service start-ups will provide fresh insights into the challenges and opportunities of the eHealth business sector.

Keywords: eHealth; healthcare; start-up; critical incidents; entrepreneurship; growth; Finland; Sweden (search for similar items in EconPapers)
Date: 2017
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