Business Process as a Service - a Flexible Approach for it Service Management and Business Process Outsourcing

Daniel Paschek, Adelin Trusculescu, Adrian Mateescu and Draghici Anca
Additional contact information
Daniel Paschek: Politehnica University of Timisoara, Romania
Adelin Trusculescu: Politehnica University of Timisoara, Romania
Adrian Mateescu: Politehnica University of Timisoara, Romania

from ToKnowPress

Abstract: The optimization of information technology (IT) customer through service provider is still a challenge. As provider, you have to have a look on budget, cost, scope, application and many more important factors to adapt and enhance the customer IT environment. Through to the IT development to the age of digitalization and Cloud Computing a rethinking of outsourcing approaches take place. Particularly in the field of process management new valuation to satisfy customer needs can be found in practice. For this reason, the purpose of this study is to examine the advantages and the usability of Business Process as a Service in the field of Business Process Outsourcing and IT Service Management and the trend of SMAC (social, mobile, analytics, cloud). The research methodology used for this investigation consists of the IT-Service Management basics in outsourcing deals combined with the advantages and disadvantages of Business Process as a Service. To identify and asses the usability a field study with Business Process Outsourcing customers take place. The aim of the research is to evaluate whether these methods can positively contribute to every process outsourcing deal. The main finding of this research is an Analysis Application to use Business Process as a Service for Business Process Outsourcing deals. This allows companies to use the Application to identify whether the Business Process as a Service outsourcing will have advantages for this Outsourcing project.

Keywords: business process as a service; business process management; business process outsourcing; IT-Service management; SMAC (search for similar items in EconPapers)
Date: 2017
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.toknowpress.net/ISBN/978-961-6914-21-5/papers/ML17-029.pdf full text (application/pdf)
http://www.toknowpress.net/ISBN/978-961-6914-21-5/MakeLearn2017.pdf Conference Programme (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:tkp:mklp17:195-203

Access Statistics for this chapter

More chapters in Management Challenges in a Network Economy: Proceedings of the MakeLearn and TIIM International Conference 2017 from ToKnowPress
Bibliographic data for series maintained by Miha Jezovnik ().