Economics at your fingertips  

Lean Management Fundamentals with Regards to Services

Wieslaw Urban
Additional contact information
Wieslaw Urban: Bialystok University of Technology, Poland

from ToKnowPress

Abstract: Lean Management was developed by Japanese manufacturing companies many years ago. Right now it has a pretty well described methodology and strong justification of its validity due to the outstanding business results achieved by a number of companies. But its application in the service industry reveals many doubts and gaps in knowledge. The aim of this study is the identification of the necessary adaptations of Lean principles when they are implemented in a service organization. The study also identifies several questions for further studies. The idea of the study is to supplement existing research on the specifics of Lean Service. The study is a conceptual work. It confronts the fundamental Lean principles with the service system characteristics. The major findings of the study are the necessary adaptations when Lean principles are implemented in services: (1) the inclusion of the direct presence of the customer in the value stream, (2) the identification and elimination of waste on the customer’s side, (3) the Lean philosophy must coexist with the service-oriented organizational culture, and (4) standardisation needs to be more flexible and focused on organizational knowledge increase.

Keywords: lean management; lean service; lean principles; service science; service co-production (search for similar items in EconPapers)
Date: 2017
References: Add references at CitEc
Citations: Track citations by RSS feed

Downloads: (external link) full text (application/pdf) Conference Programme (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link:

Access Statistics for this chapter

More chapters in Management Challenges in a Network Economy: Proceedings of the MakeLearn and TIIM International Conference 2017 from ToKnowPress
Bibliographic data for series maintained by Miha Jezovnik ().

Page updated 2020-06-23
Handle: RePEc:tkp:mklp17:249