The Analysis of the Implementation of E-Administration Services by the Representatives of Generation Y in Poland

Michal Szafranek
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Michal Szafranek: Maria Curie - Sklodowska University, Poland

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Abstract: Nowadays, living in an information society, we have unrestricted acces to digital economy. More and more ares of our life are becoming digitilized, including services offered by public administration. The term e-Administration refers to the capability of completing any administrative procedures via the Internet, without the necessity to pay a formal visit in a given office. There have apperead extra funds to implemenet information systems offering digital services of public administration since Poland became a member of the European Union. The development of public e-services has been considerably accelerating and the services have been becoming more and more easily accessible for any citizen. The aim of the paper is to assess the awareness of the existence and implementaion of public e-services among Generation Y representatives and the advantages they potentailly offer. A pilot research was conducted at the beginning of 2017 among a group of more than 200 students of the Faculty of Economics at MCSU in Lublin, representing Generation Y. The results presented in the article will allow assessing the recognition of e-services among young people in Poland as well as the extent to which the services are actually used in people's everyday life.

Keywords: e-administration; generation Y; digital services; e-government (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:tkp:mklp17:575-584

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