Satisfaction with Dentist Practice Services in Slovenia

Miran Forjanic and Valerij Dermol
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Miran Forjanic: International School for Social and Business Studies, Slovenia
Valerij Dermol: International School for Social and Business Studies, Slovenia

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Abstract: The customer satisfaction in health care and with health care services should be taken for granted because the satisfaction of patients and beneficiaries of health care services are a kind of performance indicators for both, the health care system and health care profession. For that reason, we conducted research, by which we wanted to measure customer satisfaction in dental practice services in Slovenia, as a part of health care system. We directed our research into this field because we believe that satisfaction with services is also shown by the frequency of using the services of the same sort in foreign countries. We were interested in factors which have an influence on the decisions of local users of dental practice services to change the provider of dental services and those dental practice services abroad. In the research, we used a quantitative method. The data were analysed with the statistical software tool SPSS. In the empirical part of the study, the gathered data helped us to investigate the satisfaction level of Slovene users of dental practice services in Slovenia and the satisfaction level of Slovene patients in Croatia as well as the reason for changing the provider of dental practice services.

Keywords: patient; dental health care; satisfaction; service (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:tkp:mklp17:625-635

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