Reassessing Tacit Knowledge in the Experience Economy

Domagoj Nikolic and Srecko Natek
Additional contact information
Domagoj Nikolic: Rochester Institute of Technology, Croatia
Srecko Natek: International School for Social and Business Studies, Slovenia

from ToKnowPress

Abstract: The concepts of explicit and tacit knowledge have been well researched over the past decades. This paper aims to reassess the importance of tacit knowledge management in the changed socio-economic realities created by digital revolution, co-creation of value and the experience economy. In order to succeed, presentday companies must build systems of meaningful engagement of customers relying on non-cognitive traits of human psyche dealing with subjective insights, such as listening, emotion, empathy, intuition, imagination, etc. They must build human and organizational capabilities able to cope with fast changing, personalized and contextual customer dynamics of value creation over an extended period. Complimentary to the previous research, the paper explores the possibility that a new integrated knowledge management system should be devised to measure and manage psychosocial structures of organizations determining how they create, use and develop knowledge. The presented literature review suggests new approaches to tacit knowledge management should be developed in the future based on concepts such as “field”, “Ba” and “lifespace” harboring collective meaning determining human condition, behavior and values.

Keywords: tacit knowledge; the experience economy; knowledge management; co-creation of value; field theory (search for similar items in EconPapers)
Date: 2018
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.toknowpress.net/ISBN/978-961-6914-23-9/papers/ML2018-125.pdf full text (application/pdf)
http://www.toknowpress.net/ISBN/978-961-6914-23-9/MakeLearn2018.pdf Conference Programme (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:tkp:mklp18:495-503

Access Statistics for this chapter

More chapters in Integrated Economy and Society: Diversity, Creativity and Technology; Proceedings of the MakeLearn and TIIM International Conference 2018 from ToKnowPress
Bibliographic data for series maintained by Miha Jezovnik ().