Empowerment Itil Processes by Using Cobit Framework to Strategic Alignment of it and Business in South Pars Gas Company

Sima Radmanesh and Payam Nabhani
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Sima Radmanesh: South Pars Gas Complex, Iran
Payam Nabhani: South Pars Gas Complex, Iran

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Abstract: Latterly, organizations want to excessively align the information technology processes with the business objectives and to move the loyalty and customer orientation in the direction of the service-orientation. One of the most ordinary frameworks of the information technology service management is the information technology infrastructure library (ITIL). This framework has benefits like more adaptability and flexibility, costs productiveness and being service-oriented and it is able to present the quality development, an increase of the utilization, performance and risk reduction etc. For that reason, ITIL processes should be strengthened to realize the strategic objectives of business in the organizations. Accordingly, by using the COBIT framework which is a control framework for the information and technology and it brings into focus all the issues required for obtaining the accurate control and management and it has an integration role for the types of standards and guide principles, the ITIL advantages can be achieved which is one of the attractiveness of this framework. South Pars Gas complex which is one of the largest companies of the Middle East in the field of oil and gas has also tried to strengthen its processes in order to obtain the organizational objectives of its business and to align the business with the information technology using these frameworks in the information technology section and it was able to reach this objective with the help of the outstanding view in the competitive operations in the world positioning of the value creation by expanding the knowledge-based technical services.

Keywords: Oil and Gas; ITIL; COBIT; Strategic Alignment (search for similar items in EconPapers)
Date: 2018
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