Hesqual – Tool For Analysis Of Higher Education Service Quality

Dugagjin Sokoli, Andrej Koren and Kujtim Shala
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Dugagjin Sokoli: UBT College, Kosovo
Andrej Koren: International School for Social and Business Studies, Slovenia
Kujtim Shala: University of Prishtina “Hasan Prishtina” Kosovo

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Abstract: Research paper aim was to assess the 17 attributes of four dimensions that are part of core educational quality theme in the HESQUAL model. HESQUAL – Higher Education Service Quality model was developed by Teeroovengadum et al, (2016) for measuring service quality in higher education. HESQUAL model contains five main themes that are thematic with a total of eleven dimensions. The administrative quality theme has two dimensions attitude and behavior of the staff, and administrative processes. Three dimensions are merged as a physical environment quality theme, that is learning setting, general infrastructure, and support infrastructure. The third theme comprises of core educational quality which has four dimensions; curriculum, the attitude and behavior of academics, pedagogy, and competence of academics. The last two dimensions are support facilities quality and transformative quality. notably, to obtain appropriate results, a survey was conducted on students that study in Higher.

Keywords: Higher Education; quality; HESQUAL; quality of teaching; evaluation (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:tkp:mklp19:621-627

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