Possibility of Order Delivery from e-Shop Within Last Mile. Practical Example from Slovakia

Peter Jucha and Tatiana Corejova
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Peter Jucha: University of Zilina, Slovakia
Tatiana Corejova: University of Zilina, Slovakia

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Abstract: The paper focuses on the possibilities and methods of delivering orders from e-shops to stomers within the last mile. There are currently many ways in which goods can reach e customer directly. In addition to the traditional postal and courier services, dispensers th lockers, drones, autonomous vehicles or various shops and stores have been used. The eoretical part of the paper focuses on an overview of such possibilities of delivery of ods to the customer within the last mile. In the results is then a example of four e-shops lling books in Slovakia and comparing just the possibility of order delivery to the stomer from the perspective of delivery options orders, prices for these delivery options, der delivery time, and order delivery accompanying services. Based on the comparison, was concluded that e-shops offer customers good order delivery services, but some things n still be improved.

Keywords: Delivery; e-commerce; e-shops; last mile (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:tkp:mklp20:493-501

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