The Importance of Building and Rebuilding Trust in Organizations

Joanna Paliszkiewicz
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Joanna Paliszkiewicz: Warsaw University of Life Sciences

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Abstract: Purpose: Trust is important, because it allows people to form relationships with others and to depend on others—for love, for advice, for help. But trust also involves the risk that people they trust will not pull through for them. The aim of the article is to present empirical research connected with building and rebuilding trust in organization and to present method to measure level of trust in organization. Design/methodology/approach: In the article the research, which was done in the best Polish enterprises form Mazovia Province are presented. This work was supported by Ministry of Science and Higher Education in Poland. Article is connected with the realization of research project entitled “Orientation on trust and organizational performance” (No. N N115 549238). Findings: In the article the approach to measure level of organizational trust is proposed. The study shows the connection between orientation of trust and organizational performance. Research limitations/implications: The research was done in the best polish enterprises, so the research should be also made in other kind of enterprises. Originality/value: The topic of trust is very important now, in the era of crisis. It is the first method of measuring trust level, which was checked in polish enterprises.

Keywords: trust; trust management; building trust; rebuilding trust (search for similar items in EconPapers)
Date: 2013
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Citations: View citations in EconPapers (1)

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