Introducing a Framework for Evaluating Service Delivery in Sector Evaluations

Susan A. Caceres, Robert Yin, Anthony Tyrrell, Judith Hahn Gaubatz and Sian Williams

No 25873 in World Bank Publications - Books from The World Bank Group

Abstract: The Independent Evaluation Group (IEG) has established three Strategic Engagement Areas (SEAs) around which it has organized its work program. One of those SEAs is Sustained Service Delivery for the Poor. This paper is one of two (the second one addresses behavior change) that will develop frameworks and tools to be employed to supplement IEG evaluations in urban transport, water and sanitation, and nutrition. This paper serves three purposes. First, it defines service delivery and its key concepts and features as well as provides examples of how the World Bank Group has supported service delivery. Second, the paper serves a practical purpose within IEG in developing a framework and analytical protocol to evaluate service delivery as part of three ongoing sector evaluations in urban transport, water and sanitation, and nutrition. Finally, the paper discusses how to integrate service delivery when designing and implementing other sector evaluations.

Keywords: Water Supply and Sanitation-Urban Water Supply and Sanitation Health; Nutrition and Population-Nutrition Urban Development-Transport in Urban Areas Poverty Reduction-Access of Poor to Social Services (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:wbk:wbpubs:25873

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