Key Challenges and Opportunities for Quality, Sustainability and Innovation in the Fourth Industrial Revolution:Quality and Service Management in the Fourth Industrial Revolution — Sustainability and Value Co-creation

Edited by Su Mi Dahlgaard-Park and Jens J Dahlgaard

in World Scientific Books from World Scientific Publishing Co. Pte. Ltd.

Abstract: How can companies survive and prosper in the new economic age of the 4th Industrial Revolution? This book collects a variety of cases and quality management strategies for companies to put in place in the face of Industry 4.0. It argues that organizations that practice good quality management throughout the whole organization, and focus on satisfying their customers, employees and other stakeholders better than their competitors, are well equipped with the necessary capabilities to survive. It is a must read book for academicians, practitioners, managers and students interested in learning about the quality management philosophy, principles, tools and methods to be used in building a sustainable future where the challenges of the 4th Industrial Revolution — Industry 4.0 — are regarded and used as opportunities for survival and further growth.

Keywords: Quality and Service Management; Total Quality Management; 4th Industrial Revolution; Industry 4.0; Sustainability; Value Co-Creation; Innovation (search for similar items in EconPapers)
JEL-codes: L2 L6 O14 (search for similar items in EconPapers)
Date: 2021
ISBN: 9789811230349
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https://www.worldscientific.com/worldscibooks/10.1142/12101 (text/html)
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Chapters in this book:

Ch 1 Quality-driven Industry 4.0 , pp 3-30

Hefin Rowlands and Stuart Milligan

Ch 2 Platfornovation: Platform-based Innovation — Discussing Competitiveness from the First to the Fourth Industrial Revolution , pp 31-45

Heejun Park

Ch 3 Investigation of Industry 4.0 Implementation Challenges: An Exploratory Case Study of Volkswagen , pp 47-72

Lidia Reyes, Chi-Kuang Chen, Dennis A. Sosa Diaz and Jens J. Dahlgaard

Ch 4 An Empirical Investigation of Customer Acceptance of Self-driving Cars , pp 73-97

Yonghee Kim, Youngju Park, Hyung Ho Seo and Jeongil Choi

Ch 5 Implementation of the Industry 4.0 Concept in the Slovak Republic: Case Study Based on a Questionnaire Survey , pp 99-115

Hana Pacaiova, Juraj Sinay, Zuzana Kotianová, Juraj Glatz and Anna Nagyova

Ch 6 Social Media and Quality Management: Exploring the Connections , pp 117-128

Stefan Lagrosen

Ch 7 The Role of ICT Solutions in Servitisation in Korean Firms , pp 129-142

Yong Yoon and Youn Sung Kim

Ch 8 Digital Customer Experience: An Emerging Theme in Customer Service Excellence , pp 143-152

Lars Grønholdt

Ch 9 Method to Evaluate Quality of Service in the Hotel Industry in the Age of the Fourth Industrial Revolution , pp 153-176

Eduardo Bridi, Jeovani Schmitt, Roy Anderson, Dalton Francisco de Andrade and Edson Pacheco Paladini

Ch 10 Co-creating E-commerce Last-mile Logistics with Consumers: A Conceptual Framework and Future Research Agenda , pp 177-202

Xueqin Wang, Kum Fai Yuen, Yiik Diew Wong, Kevin X. Li and Thi Minh Trang Tran

Ch 11 Leading Quality Management Transformation in Complexity Through Adaptive Space and Metaphors , pp 203-230

David Hansen and Johan Lilja

Ch 12 Sustainability in City Ecosystems for Societal Practice in the Light of the 2030 Agenda , pp 233-258

Bo Enquist and Samuel Petros Sebhatu

Ch 13 How Quality Management Needs Emergence for Engaging the 2030 Agenda , pp 259-294

Johan Lilja, David Hansen, Daniel Richardsson and Ingela Svedin

Ch 14 A Study on the Development of the Social Value Performance Measurement Model: Using the Case of Korean Public Enterprises , pp 295-308

Hoon Yu, Haeyoung Oh and Jeongil Choi

Ch 15 How Could Sustainability and Sustainable Development be Understood based on a Stakeholder Needs Focus? A Preliminary Suggestion , pp 309-332

Raine Isaksson

Ch 16 Focus on Sustainability and Stakeholders in Management Practices: Exploiting the Potential of Self-assessment , pp 333-352

Tatiana Salimova, Natalia Vatolkina, Lyudmila Biryukova and Yulia Palkina

Ch 17 Digital CSR Communication of Welsh Companies , pp 353-375

Francesca Conte, Jonathan H. Deacon and Alfonso Siano

Ch 18 An Interdisciplinary Stakeholder Model for Managing Sustainability: Is it a Paradigm Shift in Quality Management? , pp 377-392

Maria Fredriksson

Ch 19 Root Cause Investigation of Climate Change: A Two-Stage Interrelationship Diagram Analysis , pp 393-417

Chi-Kuang Chen, Yennie Salim and Lidia Reyes

Ch 20 Quality for Sustainability: System Models for Better Buildings , pp 419-447

Raine Isaksson and Leandri Kinabo

Ch 21 Stakeholders’ Perspective in Sustainable Tourism: A Swedish Case Study , pp 449-465

Maria Fredriksson

Ch 22 A Green-Innovative Product Development Process for Satisfying the Requirements of Stakeholders , pp 467-488

Hsin Rau and Yauwseph Tandiono

Ch 23 Assumptions of a Circular Economy Management Standard for the Food Industry: Choosing the Best Structure , pp 489-503

Piotr Kafel, Paweł Nowicki and Magdalena Wojnarowska

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