ORGANIC TEAM STRUCTURE — INTEGRATING HORIZONTAL WORKFLOWS

Frank M Hull and Chris Storey

Chapter 7 in Total Value Development:How to Drive Service Innovation, 2016, pp 125-143 from World Scientific Publishing Co. Pte. Ltd.

Abstract: Organic organization is a horizontal vector fostering interfunctional relationships necessary for the transformation of mechanistic bureaucracies into concurrent development systems. Organic organizations relax hierarchical structures on communications and observance of strict procedures. Structuring teams with the mission of developing customer offerings frames and focused communications and work activities. Organic Team Structure (OTS) integrates the work of people along the development stream who are segregated from one another by hierarchical lines of authority. OTS is broad concept encompassing many practices, such as cross-functional teaming, collocation, and group rewards. Benefits of OTS include enhanced utilization of human capital though the creative opportunities are offered by cross-skilling and the exchange of ideas. OTS provides a collaborative platform for early simultaneous influence, an operationally specific version of teaming whereby downstream functions are engaged in development up-front. Parallel results from the goods and services data show that OTS is positively correlated with performance in both sectors.

Keywords: Innovation; Product Development; Business Model Innovation (search for similar items in EconPapers)
Date: 2016
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