APPENDIX: METHODS OF RESEARCH AND ANALYSIS

Frank M Hull and Chris Storey

Chapter 16 in Total Value Development:How to Drive Service Innovation, 2016, pp 325-335 from World Scientific Publishing Co. Pte. Ltd.

Abstract: The principal focus of this book is on new service development (NSD). The goal was to test the extent to which a composite model of proven effectiveness for development in goods industries also applied to NSD. The approach began with qualitative studies of service enterprises to explore how concepts commonly used in studies of development in goods might be translated into the language of services. The bulk of literature on development is based on goods industries despite the fact that most people are employed in services.

Keywords: Innovation; Product Development; Business Model Innovation (search for similar items in EconPapers)
Date: 2016
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.worldscientific.com/doi/pdf/10.1142/9781783267149_0016 (application/pdf)
https://www.worldscientific.com/doi/abs/10.1142/9781783267149_0016 (text/html)
Ebook Access is available upon purchase.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:wschap:9781783267149_0016

Ordering information: This item can be ordered from

Access Statistics for this chapter

More chapters in World Scientific Book Chapters from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().