Introduction to the Public Sector and Operational Excellence

Sanjay Bhasin

Chapter 1 in Operational Excellence for the Public Sector:A Practical Guide for Senior Executives, 2026, pp 1-39 from World Scientific Publishing Co. Pte. Ltd.

Abstract: The following sections are included:IntroductionChallenges and Characteristics of the Public SectorDistinguishing Between the Public Sector and the Manufacturing SectorRoots of Operational ExcellenceExploration of the Concept of “Operational Excellence”Operational Excellence PrinciplesOperational Excellence Has a Pivotal Role Within the Public SectorOperational Excellence Benefits for the Public SectorSustaining the Operational Excellence Ideology Within the Public SectorPractical Knowledge and Lessons Learnt from Successful OPEX ImplementationsDiscussion and ConclusionsReferences

Keywords: OPEX; Operational Excellence; Lean; Six Sigma; Public Sector; Management; Business (search for similar items in EconPapers)
JEL-codes: H83 L15 L38 M11 M14 (search for similar items in EconPapers)
Date: 2026
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