Operational Excellence Methodologies in the Public Sector: A Practical Analysis

Jiju Antony, Bryan Rodgers and Elizabeth A. Cudney

Chapter 3 in Operational Excellence for the Public Sector:A Practical Guide for Senior Executives, 2026, pp 61-79 from World Scientific Publishing Co. Pte. Ltd.

Abstract: The following sections are included:IntroductionLean, Six Sigma, and LSS in Policing ServicesLSS in Policing Services – Case ExamplesCase Example 1 – Occupational Health and Physiotherapy Referral ProcessBackground to the problemTools and techniques of LSS used within the methodology (DMAIC)Key benefits of the projectKey lessons learnt from the projectCase Example 2 – Review of Typing ProcessBackground to the problemTools and techniques of LSS used within the methodology (DMAIC)Key benefits of the projectKey lessons learnt from the projectCase Example 3 – Standardising and Streamlining Shared Services Sick Pay ProcessBackground to the problemTools and techniques of LSS used within the methodology (DMAIC)Key benefits of the projectKey lessons learnt from the projectCase Example 4 – Protection of Vulnerable Groups (PVG) Scheme/Part V Application ProcessBackground to the problemTools and techniques of LSS used within the methodology (DMAIC)Key benefits of the projectKey lessons learnt from the projectCritical InsightsConcluding RemarksReferences

Keywords: OPEX; Operational Excellence; Lean; Six Sigma; Public Sector; Management; Business (search for similar items in EconPapers)
JEL-codes: H83 L15 L38 M11 M14 (search for similar items in EconPapers)
Date: 2026
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