Operational Excellence Review of the Project Planning Process Within the England and Wales Probation Service

Sanjay Bhasin

Chapter 10 in Operational Excellence for the Public Sector:A Practical Guide for Senior Executives, 2026, pp 239-261 from World Scientific Publishing Co. Pte. Ltd.

Abstract: “I have set a strategic priority for us in HMPPS to focus all our energies on what we can do to make ‘our boat’ go faster. You may well wonder what I mean by this. It links to the story of the 2000 Summer Olympics, Ben Hunt-Davies and his Olympic rowing team asked themselves continuously during training, ‘Will it make the boat go faster?’ We need to constantly ask ourselves the question, in all we do across HMPPS, as we should only be doing the things that help us deliver the very best services.” Amy Rees – CEO Probation Service England and Wales. This formed part of an agenda to ensure that public money was effectively utilised by the Probation Service.

Keywords: OPEX; Operational Excellence; Lean; Six Sigma; Public Sector; Management; Business (search for similar items in EconPapers)
JEL-codes: H83 L15 L38 M11 M14 (search for similar items in EconPapers)
Date: 2026
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.worldscientific.com/doi/pdf/10.1142/9781800617933_0010 (application/pdf)
https://www.worldscientific.com/doi/abs/10.1142/9781800617933_0010 (text/html)
Ebook Access is available upon purchase.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:wschap:9781800617933_0010

Ordering information: This item can be ordered from

Access Statistics for this chapter

More chapters in World Scientific Book Chapters from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().